Shipping
What are the delivery charges?
Delivery charge varies with each product.
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
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Why does the delivery date not correspond to the delivery timeline of X-Y business days?
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It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
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Type of product.
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Product's availability with us.
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The destination to which you want the order shipped to and dispatch location.
Are there any hidden costs (sales tax, octroi etc) on items sold?
There are NO hidden charges when you make a purchase on Shobhraj and Sons. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Products shipping policy.
Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.
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Seller does not/cannot ship to my area. Why?
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Whether your location can be serviced or not depends on
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Legal restrictions, if any, in shipping particular products to your location
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The availability of reliable courier partners in your location
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I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our logistic partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistic partner, you can return the item through a third-party courier service. Return fees in both the cases are borne by the buyer.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
Some of the product are made to order or we might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated customisation / procurement time and the estimated shipping time to your location.
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'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Imported'
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Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.